Orders:
Yes, to purchase a configuration that we do not offer, please contact us by e-mail: info@it-remarketing.store
Yes, the laptop comes with complete cabling: charger and power cord.
Computer kits include both a signal cable (usually a VGA or DVI cable) and a power cable.
Guarantee:
Each device is covered by a 24-month warranty, unless otherwise stated on the product card.
We provide a 14-day warranty on the battery.
Delivery:
We deliver parcels via courier companies and to collection points, a preview of available delivery methods depending on location is available on the website: https://it-remarketing.store/delivery/
We deliver shipments free of charge, regardless of the chosen payment option and delivery method.
Most orders ship within 24 hours of placing the order.
Delivery time depends on the customer’s location. Estimated delivery times to specific countries can be checked at: https://it-remarketing.store/delivery/
Complaints and returns:
In case of problems with the equipment, please complete the complaint form available at: https://it-remarketing.store/report-complaints/
After receiving the completed form, we will immediately contact you by phone or e-mail to determine whether the equipment requires intervention by our technical service.
If we find a fault that we are unable to remove remotely, we will collect the equipment at our expense via a courier company cooperating with us.
A consumer who has concluded a distance contract may withdraw from it without giving a reason within 14 calendar days.
We collect return shipments free of charge via courier companies cooperating with us.
The return form is available at: https://it-remarketing.store/return-form/
After completing the return form, we will contact you by e-mail or telephone to arrange a convenient date for collection of the parcel by our courier.
