Online store regulations

Online store regulations

These Regulations define the general sales conditions applicable in our online store available at the following address: https://it-remarketing.store run by IT REMARKETING, Koźla 3/11, Warsaw 00-234, VAT Number: PL5252259214.

1. Scope of validity of the regulations

The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.

A consumer is, in accordance with Art. 22 of the Civil Code, a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

Pursuant to Art. 43 of the Civil Code, an entrepreneur is a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf.

Other or supplementary Regulations and General Terms and Conditions applied by Entrepreneurs do not apply – they will become part of the contract only when we give our express written consent.

2. Conclusion of the contract

The sales contract is concluded with IT REMARKETING.

The presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. To place an offer to purchase products, you must place an order. Using the mechanisms available in our store, you can add the products you choose to your cart and place a purchase offer. The basket and data entered in the forms can be modified before placing the order, using the available functionalities and messages displayed when placing the order.

By clicking the confirm and finalize order button on the order summary page, you place an order for the products in your cart. After placing your order, you will receive an e-mail from us confirming receipt of the order and its acceptance for processing. Upon receipt of this message, a sales contract is concluded.

3. Language and rules for concluding a sales contract

The sales contract may be concluded in English

We save the content of the contract and send you the order details and our Regulations by e-mail. You can also check your order information in your customer account. The Regulations are also made available on the website of our online store in a way that enables the acquisition, reproduction and recording of its content.

4. Delivery

Shipping is free. The ordered products are delivered via courier companies cooperating with us. Detailed information in this regard can be found when placing an order and in a special information tab on our store’s website.

5. Payment methods

The following payment methods are available in our online store:

  • Payment on delivery (Payment available in individual countries – details in the “payment methods” tab)
  • Electronic payments (e-payments) via the PayPal online payment service.
  • Payment by traditional transfer to our store’s bank account. If you choose this form of payment, we will send you the transfer details by e-mail after placing the order. The order will be processed once the full amount of the required payment for the order has been credited to our account.

Detailed information about possible payment methods, including online payment services integrated with our store and available types of electronic payments, as well as possible additional costs, is presented when placing an order and on our store’s website, in a special information tab regarding payment methods.

6. Right to withdraw from the contract

According to the information contained in the information on the right to withdraw from the contract, you have a statutory right to withdraw from the contract.

7. Reservation of ownership of things

Products ordered in the store remain our property until full payment of the sales price.

8. Damage caused during transport

Our store always bears the risk of accidental damage or loss of goods in transit. If the ordered products are delivered with visible transport damage, please report such defect to the supplier as soon as possible and contact us. A delay in making such a complaint or contacting us does not in any way affect your statutory rights (described below in the Complaints section) and their settlement. However, faster reporting helps us pursue claims against the carrier or transport insurer.

9. Complaints: compliance of the goods with the contract/defects

We are obliged to deliver the goods without defects, unless they are mentioned in the offer. In the event of non-compliance of the goods with the contract, the Consumer has the rights specified in Chapter 5a of the Act on Consumer Rights. Under the terms specified therein, the consumer may request repair or replacement of goods that are inconsistent with the contract, submit a declaration of a reduction in the price of the goods or withdraw from the contract. We are liable for non-conformity of the goods with the contract disclosed within 2 years of their delivery, unless we have specified a longer period for a given product – then the longer period applies.

In the event of non-compliance of the goods with the contract, the above provisions regarding the Consumer also apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it is not of a professional nature of this person, resulting in particular from the subject matter. activities performed by this person. business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.

Complaints can be submitted:

  • via e-mail to the following address: info@it-remarketing.store

Information regarding a possible additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.

10. Services provided electronically

To use our online store, including viewing the assortment and placing orders, you must have a multimedia device with an installed web browser and access to the Internet and e-mail. It is recommended to enable JavaScript and cookies in your browser settings. Users are obliged to use the online store in a manner consistent with the law and good practices, and providing illegal content is prohibited.

We take all necessary actions to ensure the fully correct operation of the website and the interface of our online store to the extent resulting from current technical knowledge, and we undertake to remove any irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of creating a customer account – if these services are provided within our store. You can notify us about any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details provided in the point above. In a complaint regarding irregularities related to the technical functioning of the online store’s website, the type and date of occurrence of the irregularity should be indicated.

11. Out-of-court dispute resolution

At: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website intended for consumers and entrepreneurs seeking out-of-court resolution of disputes arising from the conclusion of a sales contract or a contract for the provision of distance services.

The use of the above extrajudicial methods of pursuing claims and resolving disputes is voluntary and may only occur if both parties to the dispute (Consumer and Seller) consent to it.

12. Final Provisions

None of the provisions of these Regulations are intended to violate the statutory rights of the Consumer. In the event of any conflict between the provisions of these Regulations and consumer rights arising from generally applicable provisions, statutory provisions will always apply in place of the challenged provisions of the Regulations.

In the case of Entrepreneurs, Polish law applies to all contracts concluded with us, with the exception of the United Nations Convention on Contracts for the International Sale of Goods.

In the case of Entrepreneurs, legal persons under public law or separate entities under public law, the court competent to resolve any disputes arising from the contractual relations between us and you will be the court having jurisdiction over our registered office. The previous sentence does not apply to natural persons concluding a contract directly related to their business activity, if the content of this contract shows that it is not of a professional nature for these persons, resulting in particular from the subject of their business activity, made available on the website. pursuant to the provisions of the Central Register. and Information on Business Activity.